Service Level Agreements

Unfortunately, there are occasions of untimely malfunctions that could cause critical down time for your organization. Support options are needed to increase your peace of mind and business success. All systems must be updated and periodic preventative maintenance is essential to maintain operational readiness!


A service-level agreement (SLA) is a part of a service contract where a service is formally defined. Particular aspects of the service scope, quality, responsibilities are agreed between the service provider and the service user. A common feature of an SLA is a contracted delivery time (of the service or performance). Regardless of the size of your organization, Omni Business Solutions can customize a cost effective Service Level Agreement to fit your operational budget. Below is one of many processes we will choose to design the right SLA for your company.

Our response to your service requirements will be rapid, professional and reliable to ensure that your business stays in business! All agreement options are flexible and can be customized to fit your operational budget. We have a flawless track record and all of our SLA’s has no fine print or hidden clauses.

We will increase your peace of mind
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