Benefits
Unified connected customer experiences
Enhance marketing to create robust customer experiences that build confidence, nurture continuing relationships and drive revenue.
Intelligent retailing and supply chains
Omni Business Solutions has various e-commerce platforms that integrates artificial intelligence (AI) with industry-leading digital marketing platforms. Our e-commerce solutions portfolio can help you gain insights throughout the enterprise at every customer touchpoint.
Maximize productivity and agility
Increase agility for quicker time to market while you recognize and enhance long-term customer engagement.
- Improved sales engagement
- Simplified and efficient
- Multi-site capabilities
- Improved brand awareness
B2B Commerce
Deliver complete, self-service digital commerce experiences through any channel while meeting the complexities inherent in B2B sales, integrations, and business models. Scale online revenue quickly and cost effectively. Deliver wonderful customer experiences and support your most difficult requirements. Provide a modern, B2C customer experience while assisting B2B ecommerce requirements, such as approval workflows, contract pricing, punchouts, multilevel organizations, customer catalogs, and more.
Features
- Customized payments
- Infrastructure integrations
- Account management
- Entrusted administration
- Unified Commerce, CPQ, Subscriptions
- Embedded content
- Customized buyer interactions
- Compelling insights
- Customer-specific Catalogs & Pricing
- Account hierarchies
- Recurring orders
- Approval workflows
B2B Self-service
- Approval workflows
- Custom catalogs and pricing
- Punchout and procurement
- Account hierarchies and permissions
Simplified Site & Experience Management
- Intuitive ecommerce tools
- Native ecommerce capabilities
- Experience management
- Cloud native ecommerce solution
Business integrations
- Subscription Management
- Configure, Price, Quote (CPQ)
- ERP and Supply Chain Management (SCM)
- Customer Relationship Management (CRM)
- And more
Scale for growths
- API-first digital commerce
- Unified direct and wholesale models
- Recyclable modules for growth
Omni Business Solutions e-commerce solutions provide the agility to develop new ecommerce experiences, reach new customers, increase your revenue, and a whole lot more.
Direct to Consumer Commerce
Transform instantly and produce customized, connected experiences with our ecommerce cloud solutions that gives you more control to drive customer engagement, sales, and loyalty across all channels.
Features
- Mobile diverse
- Intelligence and insights
- Search and guided navigation
- Multisite, multi-business model
- Improved IT responsiveness
- Unified commerce and content
- Unified direct and wholesale sales
- Catalog and inventory management
- Business-user experience management
- Smart personalization and merchandising
Integrated Intelligence
- Business intelligence
- Intelligent personalization
- Cloud native ecommerce solution
Insightful Toolkit
- Centralized control
- Catalog management
- Flexible, rapid expansion
- Customer site experience management
Sophisticated Ecosystem Integrations
- Innovation and scalability
- Unified customer engagement
- 360 business model support
- Unified CRM and back-office data
Cloud E-Commerce
- High availability
- API-first commerce
- Full-featured storefront
- Cloud native ecommerce
Configure, Price, and Quote (CPQ)
Get a flexible and scalable pricing and quoting solution. Our Configure, Price, Quote (CPQ) supports both B2B and B2C companies who sell all sorts of products and services across direct, indirect, and ecommerce sales channels.
Features
- Multi-tier pricing
- Error-free quotes
- Self-service ordering
- Subscription ordering
Configuration Automation
- Subscription ordering
- Guided selling
- Intuitive configuration
- Anywhere 365/24/7 support
Price
- Flexible pricing support
- Dynamic workflows
- Intelligent deal management
Quote
- Accessible quoting/li>
- Electronic signatures
- Document designer
- Contract management
- Document and language flexibility
Integration
- Web services
- End-to-end integration
- Digital commerce/ecommerce
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
Subscription Management
Our responsive solutions simplify complex processes across multiple systems and touchpoints. It supports multipart products and services, quoting, deal management, customer self-service resources, and field service access while eliminating complex administration and manual processes. You can boost recurring relationships and drive continuous growth through subscription pricing models with a progressive subscription management platform that integrates both CRM and SCM back-office processes.
Features
- Warranties
- AI-driven analytics
- Fixed and recurring orders
- Flexible revenue recognition
- Coverage services management
- Automatic billing and payments
- Support for various pricing models
- Comprehensive renewal capabilities
- Subscription-based quotes and orders
Flexibility
- Revenue growth
- Field service visibility
- Customer self-service
- Renewals and insights
- Business model flexibility
- Sales, CPQ, service, and ecommerce
Order-to -Revenue
- Revenue recognition
- Simplified management
- Dynamic pricing models
Reporting & Compliance
- 360-degree account view
- Pipeline forecasting
- Regulatory compliance
- Business success metrics
- Warranties and coverage services
Content Management
Support your content marketing initiatives through the creation, review, and management of all your digital assets. Easily publish images, videos, articles, and other content to any channel. Quickly and efficiently assemble the right content and build highly personalized customer experiences with smart content and recommendations.
Features
- Video streaming
- Universal Asset Hub
- Smart authoring
- Digital asset management
- Machine-driven tagging
- Content recommendations
- API-first omnichannel delivery
- Content collaboration and workflow
- Enterprise integration with CX apps
- Enhanced content with AI and ML
Content Development
- Search
- Recommendations
- Smart tagging
- Content wizard
Video Development
- Capture with collaboration
- Collect, review and edit
- Cloud video editing
- Smartphone video capture
Video Support
- Video tagging
- Collaboration
- Video analysis
Omnichannel Delivery
- Site building
- CX channel delivery
- Uncoupled management and delivery
Workflow & Collaboration
- Workflows
- Annotations
- Content scheduling
- Universally accessible
Integration & Scalability
- Content connectors
- CX integrations
- Generation 2 Cloud
- App and desktop integrations
Universal Content Repository
- Access content anywhere
- Video management
- Content management
- Headless experiences
Customer Data and Intelligence
Unite your demographic, transactional, and social customer data to provide more customized interactions throughout the entire customer experience.
Features
- Integrated AI
- Real-time CX
- Identity resolution
- Configuration data models
- Integration ready
- Data improvement
- Customer analytics
- Real-time personalization
- Unified customer profile
Vibrant Customer View
- Link data sources
- Identity resolution
- Enterprise data quality
- Industry-specific schemas
Enhanced Customer Profile
- Prebuilt enhancement
- Third-party data connectors
- Integrates to Data Management Platforms
Real-time Segmentation
- Behavioral scores
- Prebuilt social segments
- Real-time personalization
Intelligent analytics
- Forensics
- Value analysis
- Performance reports
Personalized Experiences
- Business-user ready
- 1 Click publishing & personalization
- Customer Experience integrations
- Real-time customer 360 context
